Ontario is opening new DriveTest locations and extending hours at high-demand centres, to reduce wait times and make it easier and more convenient for people to get the driver examination services they need.
The province is opening two new DriveTest Centres in Mississauga and Markham. The Mississauga centre will serve an anticipated 300,000 customers and help reduce wait-times at seven nearby centres by summer 2018. The Markham centre will serve an anticipated 100,000 customers and reduce customer wait-times at eight nearby centres by 2019.
Starting next week, more staff and longer hours will also be available at 13 high-demand DriveTest Centres:
· The Brampton, Etobicoke, Newmarket, Downsview, Hamilton, Toronto Metro East, Ottawa Walkley, Kitchener and Port Union locations will be open from 7 a.m. to 7 p.m. on weekdays, starting the week of December 18, 2017
· The Oakville, Windsor, and Orangeville locations will be open from 7 a.m. to 7 p.m. on weekdays by the end of January 2018, and on Saturdays starting February 3, 2018.
· The London location will be open from 7 a.m. to 7 p.m. on weekdays by the end of January 2018.
Other customer service improvements include:
· Providing a no-wait dropbox service for some medical reporting transactions at 25 DriveTest Centres across the province, to avoid waiting in line for these services
· Piloting an appointment booking service at the Downsview location for certain complex transactions – such as out-of-province and out-of-country licence exchanges – allowing customers to choose a time that is convenient for them, beginning January 2018
· Launching the new Ontario Drive app to help prepare new drivers for their G1 written test
· Ongoing analysis to determine options to reduce wait-times and better serve customers across Ontario.
Improving customer service at DriveTest Centres is part of Ontario"s plan to create fairness and opportunity during this period of rapid economic change. The plan includes a higher minimum wage and better working conditions, free tuition for hundreds of thousands of students, easier access to affordable child care, and free prescription drugs for everyone under 25 through the biggest expansion of medicare in a generation.